In today’s high-tech and competitive electrical contracting market, a growing number of businesses are using virtual phone systems to optimize their daily operations and improve communications with consumers and clients. If you’re ready to broaden the scope of your business phone services and your business reach without breaking the bank, here are several suggestions on doing so without purchasing additional hardware.
What is a Virtual Business Phone System?
Hosted through an Internet connection, virtual business phone systems keep your technology and information offsite in the cloud instead of hosting the wires and switches at a specific location like your office. Virtual PBX, which stands for private branch exchange, is a fancy way of describing a phone system that uses the Internet or Voice over Internet Protocol instead of traditional landlines.
VoIP systems provide the performance and features of more sophisticated phone systems without the cost. They’re easy to setup and use and offer great features and flexibility. No matter the size of your electrical business, a virtual phone system allows you and your staff to stay connected while never missing a call, fax, email or phone message.
Types of Virtual Phone Systems
These systems can either be self-hosted or cloud-based. Here is a quick look at both.
• A self-hosted system means you purchase and own the equipment needed to operate the system, including the PBX hardware that operates the circuit switching within your business’s office phone system.
• A cloud-based system requires no hardware or maintenance; all you need are your smartphones. The service provider you choose owns and maintains all the hardware, equipment and technology necessary to smoothly run your system via the Internet and the cloud. Most service providers charge a monthly fee on a per-user basis.
Benefits of a Virtual Phone System
These systems offer several benefits to businesses of all sizes. One of the foremost advantages is simplifying the way you can communicate. Imagine being able to use your cell phone for office calls and faxing. No more multiple numbers on your business cards. Here are several more benefits.
Gaining useful features: With a virtual system, you usually have access to features such as call forwarding, fax to email, an auto attendant, voice-email transcription, mobile apps, conferencing capabilities and more. A call screening feature enables you to prioritize which calls to answer and which to send to voicemail if you’re unavailable.
Cost savings: Even when adding advanced features to those typically available on landlines, these cloud-based systems save both time and money. There’s no expensive equipment, hardware or software to purchase – all the services you require are available for one monthly fee.
Maintain your professional image: A virtual system enables you to make calls from your personal smartphone by keeping personal and business communications separate. Clients, vendors and sub-contractors will see the landline number for your business, not your cellphone number. Many virtual service providers also offer the option of adding a toll-free number to your business line.
Increase flexibility: A virtual phone system not only allows you to manage everything from a single online portal, setup is as easy as “plug and play”. As your business grows, extra phone lines can be easily added to the system and everything will move with you if you change the location of your office or shop.
As a business owner, you should have the tools and solutions necessary to maximize your efficiency by staying connected to your clients and employees. A virtual phone system can do that for you.