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10-29-2009, 07:19 PM
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#1
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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Klien Warrenty
is the warranty life time? i dropped my conduit reamer from a about 26 stories. and took it into home depot and they said normal wear a tear isn't included in dropping of tools(i just told them it snapped while i was reaming. lol) i'm thinking that greenlee is gonna start getting my support at this rate.
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10-29-2009, 07:27 PM
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#2
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Member
Join Date: Jul 2009
Location: Minnesota
Posts: 33
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So you are pissed that they wouldn't replace it because you dropped it 26 stories?
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10-29-2009, 07:52 PM
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#3
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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well i didn't tell them i dropped it from that high, but they out right said that dropping it isn't part of normal wear and tear
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10-29-2009, 08:04 PM
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#4
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I am a RAT.
Join Date: Sep 2008
Location: Charlotte N.C.
Posts: 5,187
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You mean you are suppose to ream the conduit after you cut it?
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10-29-2009, 08:04 PM
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#5
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Apprentice
Join Date: Apr 2008
Location: New Orleans, Louisiana
Posts: 994
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Quote:
Originally Posted by CFine
well i didn't tell them i dropped it from that high, but they out right said that dropping it isn't part of normal wear and tear
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Looks like they're smarter than we give them credit for.
Sometimes.
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Philly Carpetbagger
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10-29-2009, 08:12 PM
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#6
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Burger Flipper
Join Date: Aug 2007
Location: Bay Area, CA
Posts: 1,376
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Quote:
Originally Posted by Frasbee
Looks like they're smarter than we give them credit for.
Sometimes.
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It was probably their "electrical professional" THe burnt out grumpy electrician they hire for almost a decent rate [for retail].
~Matt
__________________
I would rather beg for forgiveness then beg for permission.
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10-29-2009, 08:17 PM
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#7
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Apprentice
Join Date: Apr 2008
Location: New Orleans, Louisiana
Posts: 994
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I just noticed he spelled Klein and Warranty both incorrectly.
__________________
Philly Carpetbagger
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10-29-2009, 08:17 PM
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#8
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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so am i not suppose to use my tools? lol. far as i'm concerned people drop their tools here and their is part of wear and tear everyone does it. mine fell cause i was being stupid so yea it's my fault. but hell why have a damn warranty if your not gonna allow people to claim it? lol
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10-29-2009, 08:18 PM
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#9
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I am a RAT.
Join Date: Sep 2008
Location: Charlotte N.C.
Posts: 5,187
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Quote:
Originally Posted by Frasbee
I just noticed he spelled Klein and Warranty both incorrectly.
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Where is the spelling police? 
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10-29-2009, 08:18 PM
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#10
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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Quote:
Originally Posted by Frasbee
I just noticed he spelled Klein and Warranty both incorrectly.
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i'm having issues with this computer gf has so much crap on it it's dirt slow and i can't get it do do ****.
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10-29-2009, 08:19 PM
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#11
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I am a RAT.
Join Date: Sep 2008
Location: Charlotte N.C.
Posts: 5,187
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Quote:
Originally Posted by CFine
but hell why have a damn warranty if your not gonna allow people to claim it? lol
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Sales pitch.
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10-29-2009, 08:20 PM
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#12
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I am a RAT.
Join Date: Sep 2008
Location: Charlotte N.C.
Posts: 5,187
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Quote:
Originally Posted by CFine
i'm having issues with this computer gf has so much crap on it it's dirt slow and i can't get it do do ****.
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Delete her crap. 
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10-29-2009, 08:21 PM
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#13
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I am a RAT.
Join Date: Sep 2008
Location: Charlotte N.C.
Posts: 5,187
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Quote:
Originally Posted by CFine
mine fell cause i was being stupid so yea it's my fault.
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I want to hear about this.
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10-29-2009, 08:32 PM
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#14
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Member
Join Date: Oct 2009
Location: Texas
Posts: 70
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if it makes you feel better where i live when you want to warranty your kleins they pull out the klein warranty book that shows pictures of tools that by the way they were treated they will or will not warranty them. i want to say that one of guys on this thread posted a link to that information on another thread
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10-29-2009, 08:33 PM
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#15
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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got in a rush puting up conduit didn't tighten up fittings well forgot. so rushed up their to get them tightened down tried to put the reamer in my back pocket and next thing i know its falling. i'm like **** a 20 dallor tool is falling. thats the gist of the story their.
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10-29-2009, 08:36 PM
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#16
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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Quote:
Originally Posted by bduerler
if it makes you feel better where i live when you want to warranty your kleins they pull out the klein warranty book that shows pictures of tools that by the way they were treated they will or will not warranty them. i want to say that one of guys on this thread posted a link to that information on another thread
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nebraska is pretty laid back they don't care really. i've never had to claim warranty on anything till that reamer. lol.
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10-29-2009, 10:27 PM
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#17
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Member
Join Date: Aug 2009
Location: WA
Posts: 45
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Honestly bro not like I need to say this but it's because people abuse the system that they won't honor the warranty. Just be thankful somebody didn't get hit by your tool falling that far.
I have no desire to repeatedly warranty stuff that was merely worn out over a long period. The reason the warranty exists is for manufacturing defects. The only tools klein makes that I believe should be replaced when worn is their crap #2 phillips and robertson screwdrivers. Those things last about 10 minutes on the jobsite and have managed to push me completely away from klein drivers and I'm a 3rd year apprentice!
Just think how much business klein is missing out on with me (and others that feel as I do) by not caring about the quality of their drivers. I'll still buy a few of them, but mainly just flat drivers, cabinet-tip and combo drivers (5, 10, 11-in-one and conduit reaming screwdrivers).
Oh well, guess they'll still sell a ton to guys who are too slow on the uptake to figger out that the company has let qc and product ergonomics go by the wayside on certain products.
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10-29-2009, 10:58 PM
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#18
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Member
Join Date: May 2008
Location: Omaha
Posts: 79
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Quote:
Originally Posted by heywood
Honestly bro not like I need to say this but it's because people abuse the system that they won't honor the warranty. Just be thankful somebody didn't get hit by your tool falling that far.
I have no desire to repeatedly warranty stuff that was merely worn out over a long period. The reason the warranty exists is for manufacturing defects. The only tools klein makes that I believe should be replaced when worn is their crap #2 phillips and robertson screwdrivers. Those things last about 10 minutes on the jobsite and have managed to push me completely away from klein drivers and I'm a 3rd year apprentice!
Just think how much business klein is missing out on with me (and others that feel as I do) by not caring about the quality of their drivers. I'll still buy a few of them, but mainly just flat drivers, cabinet-tip and combo drivers (5, 10, 11-in-one and conduit reaming screwdrivers).
Oh well, guess they'll still sell a ton to guys who are too slow on the uptake to figger out that the company has let qc and product ergonomics go by the wayside on certain products.
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yea i was upset i dropped the tool and i'm and VERY VERY lucky no one got hit. this conduit reamer is the first tool i had to warrenty. and i don't own a 10 in one, or any klein screwdrivers. i have Greenlee screwdrivers. and Knippex pliers(great pair of linesmens) the klein screw drivers i had just broke way to damn fast that i said yea no to them.
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10-30-2009, 12:27 AM
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#19
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Apprentice
Join Date: Apr 2008
Location: New Orleans, Louisiana
Posts: 994
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I totally abuse Craftsman's warranty on hand tools.
Come to think of it, I think I could use a shiny new pair of lineman's...
__________________
Philly Carpetbagger
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10-30-2009, 07:17 AM
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#20
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Member
Join Date: Jul 2009
Location: Minnesota
Posts: 33
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The Craftsman "warranty" is actually a satisfaction guarantee.
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