Klien Warrenty - Page 2 - Electrician Talk - Professional Electrical Contractors Forum

Frasbee · 10-30-2009, 07:42 AM

Quote:

Originally Posted by MisterCMK

The Craftsman "warranty" is actually a satisfaction guarantee.

I don't care what it is, it's pretty sweet if I can trade in a pair of perfectly good pliers for a new pair, no questions asked.

Bob Badger · 10-30-2009, 09:44 AM

In laymens terms

Quote:

This informational supplement was designed to familiarize you with Klein Tools' guidelines as to what is considered unacceptable in
regard to returned goods. Klein Tools' warranty, (found on the last page of this guide), states that Klein Tools' products shall be "free from
defects in materials and workmanship for the normal life of the product…" Klein Tools has no obligation to replace tools which have been
damaged from excessive wear, misuse, abuse or alteration of the product. The photos and descriptions of abused, misused and worn-out
tools found in this guide are included to give you specific examples of what WILL NOT be accepted by Klein Tools or our distributors for
repair or replacement. Keep this guide as a point of reference. Remember, never use tools for purposes other than what they were
designed and intended for.
Klein's warranty covers tools for the "normal life" of the tool, not that of the tool's owner.*
Wear and tear on the tool is only natural. This normal wear doesn't make the tool "defective". Additionally, extreme wear and tear,
improper care, misuse and abuse are all factors which will shorten a product's "normal life".
The "Proper Use and Care of Hand Tools, Pliers, Screwdrivers, Wrenches, Striking and Struck Tools" prepared by Klein Tools in
conjunction with the Hand Tools Institute, along with Klein Tools' catalog, should be used as a point of reference for the proper use and
care of tools manufactured by Klein Tools.
In addition to the examples found throughout this supplement, our formal warranty can be found on the last page of this guide. If you
have further questions in regard to abused or broken tools, please contact your Klein representative.

The legal version

Quote:

Klein products, manufactured and sold for commercial or industrial uses, are warranted to be free from defects in materials and workmanship for the normal life of the product, with the
exception of I. Cordomatic products (see warranty below), II. Model 63060 Ratcheting Cable Cutter, which is warranted for one year from the date of purchase. THERE ARE NO IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS. At its option, Klein will repair or replace, or refund the purchase price of any product which fails to conform with this warranty under normal
use and service. In no event shall Klein be liable for incidental or consequential damage.
If your Klein product requires repair or for information on how to exercise your rights under the terms of this warranty, please contact Klein Tools at 1-800-553-4676.
Cordomatic 6 month warranty — Each product carrying the Cordomatic Trademark is warranted against defects in materials and workmanship for (6) six months from date of purchase.
During this warranty period these products will be repaired or replaced at Cordomatic’s option at no cost to you.
This warranty does not apply if the product is repaired by unauthorized persons or has been improperly mounted, abused, mishandled or operated at a voltage and amperage exceeding that
shown on the name plate or instruction manual.
For Service of Cordomatic Cord Reels and Drop Lite Products: If service becomes necessary for a Cordomatic reel or drop lite, return the complete unit(s) to our authorized repair
station at:
CORDOMATIC Repair Department
24500 Solon Road, Bedford Heights, OH 44146 • 1-800-400-5020

Go here http://www.kleintools.com/kleinlit/p...Supplement.pdf for more info

Bruce Wayne · 10-30-2009, 11:16 AM

Quote:

Originally Posted by heywood

Honestly bro not like I need to say this but it's because people abuse the system that they won't honor the warranty. Just be thankful somebody didn't get hit by your tool falling that far.

I have no desire to repeatedly warranty stuff that was merely worn out over a long period. The reason the warranty exists is for manufacturing defects.

Bingo!!!

Companies have warranty to assure people their product is built well. If for some reason there was a manufacturing defect, they will replace the tool. But, they can't afford to keep replacing tools because they get worn out, or dropped 26 floors. It's not like it cost Klein 50 cents to make a Linesman plier that they sell for $40. If it gets replaced by "warranty" a couple times, the company is losing money. They keep losing money, and they can't stay in business.

Craftsman quality has gone down, in order to save Sears some money. They now make most stuff in China, so they don't give away "as much" money everytime you swap out a tool that should not have been brought in. Sears is losing money in the tool division because of this. It's a good thing they have other areas that are making money to help that.

If you gave a "quality assurance" on work you did wiring a house, and the owner did something stupid to melt wires that you pulled, would you be willing to replace those for free? That owner did something he should not have, that damaged your good work. It has nothing to do with your quality, so you should not be expected to fix his screw up. How long would you stay in business if you had to go back and fix things that owners screwed up after you left?

CFine - Stop trying to rip off companies just to save yourself a few bucks. Klein is trying to stop the abuse of the system, so they can stay open, and keep some American jobs.

knowshorts · 10-30-2009, 12:59 PM

You know this sense of entitlement really pisses me off. The tool didn't fail. You did. Now you want a free tool because you screwed up? Take it like a man, own up to your mistakes, and throw down another $20 for your reamer. By the way, why do you need a reamer? Don't you have a pair of 420's?

CFine · 10-30-2009, 09:56 PM

Quote:

Originally Posted by knowshorts

You know this sense of entitlement really pisses me off. The tool didn't fail. You did. Now you want a free tool because you screwed up? Take it like a man, own up to your mistakes, and throw down another $20 for your reamer. By the way, why do you need a reamer? Don't you have a pair of 420's?

i use a reamer cause thats the tool for the job, i won't use a pair for 420's to ream out conduit. that isn't professional at all.

CFine · 10-30-2009, 10:02 PM

Quote:

Originally Posted by Bruce Wayne

Bingo!!!

Companies have warranty to assure people their product is built well. If for some reason there was a manufacturing defect, they will replace the tool. But, they can't afford to keep replacing tools because they get worn out, or dropped 26 floors. It's not like it cost Klein 50 cents to make a Linesman plier that they sell for $40. If it gets replaced by "warranty" a couple times, the company is losing money. They keep losing money, and they can't stay in business.

Craftsman quality has gone down, in order to save Sears some money. They now make most stuff in China, so they don't give away "as much" money everytime you swap out a tool that should not have been brought in. Sears is losing money in the tool division because of this. It's a good thing they have other areas that are making money to help that.

If you gave a "quality assurance" on work you did wiring a house, and the owner did something stupid to melt wires that you pulled, would you be willing to replace those for free? That owner did something he should not have, that damaged your good work. It has nothing to do with your quality, so you should not be expected to fix his screw up. How long would you stay in business if you had to go back and fix things that owners screwed up after you left?

CFine - Stop trying to rip off companies just to save yourself a few bucks. Klein is trying to stop the abuse of the system, so they can stay open, and keep some American jobs.

kind hard to try and rip them off when this is the first time i've claimed warranty on a tool, hell when i blow up strippers i suck it up and by new ones. but yea i just wanted to know klein warrenty policy mainly. hell the klein number 2 phillips that i could turned in probably the 3 i have i just went ahead and threw out and i just use a greenlee

Bruce Wayne · 10-30-2009, 11:42 PM

Quote:

Originally Posted by CFine

kind hard to try and rip them off when this is the first time i've claimed warranty on a tool, hell when i blow up strippers i suck it up and by new ones. but yea i just wanted to know klein warrenty policy mainly. hell the klein number 2 phillips that i could turned in probably the 3 i have i just went ahead and threw out and i just use a greenlee

Trying to claim a warranty for the first time, is not trying to rip them off, if it is a valid claim. Trying to claim a warranty on a tool that fell 26 floors is trying to rip them off.

bduerler · 10-31-2009, 10:48 AM

http://www.kleintools.com/kleinlit/p...Supplement.pdf

here is the link to the klein warranty regs. the book i have seen at my local graybar is over 50 pages though

bduerler · 10-31-2009, 10:49 AM

my bad i didnt know that someone else posted the link on this thread

knowshorts · 11-02-2009, 01:28 AM

Quote:

Originally Posted by CFine

i use a reamer cause thats the tool for the job, i won't use a pair for 420's to ream out conduit. that isn't professional at all.

"Professionals" have been doing it that way for over 50 years that I know of, and before that a pocket knife was used. The klein reamers have been out for no more than 15 years.

Frasbee · 11-02-2009, 07:40 AM

Quote:

Originally Posted by CFine

i use a reamer cause thats the tool for the job, i won't use a pair for 420's to ream out conduit. that isn't professional at all.

Are you kidding?

They can do just as good, if not better a job than a reamer.

CFine · 11-03-2009, 07:53 PM

Quote:

Originally Posted by Frasbee

Are you kidding?

They can do just as good, if not better a job than a reamer.

those are my words of my jman. i personaly will use what i need to get the job done and to look good.

Frasbee · 11-03-2009, 09:57 PM

I've gone 2 years without a reamer.

There are instances where I reamer would come in handy, like an installed pipe in a tight spot that needs to be cut back, but otherwise, my needle nose and adjustable pliers have done nothing short of a fantastic job.

bduerler · 11-04-2009, 09:42 AM

i called klein yesterday and talked to someone in customer service. basically what the warranty covers is if the tool breaks under normal wear and tear and normal work conditions not a 26 story fall.

te12co2w · 11-04-2009, 10:19 AM

After dropping it 26 stories, I'm surprised you were able to even find it. As far as warranty goes, you may be pushing the boundaries, but that's just me. I very seldom try to return a tool for free replacement. I did when I was a second year app, and I broke a pair of 9" kleins. I was just doing the normal hammering on a screwdriver to tighten a locknut and the pliers just broke below the pivot point. The rep looked at the pliers, could see that I had been using them as a hammer and denied the claim. "Incorrect use of the tool". If I abuse my tools by using them for anything other than what they were designed for, I figure I am responsible for them.

Frasbee · 11-04-2009, 06:52 PM

Quote:

Originally Posted by te12co2w

After dropping it 26 stories, I'm surprised you were able to even find it. As far as warranty goes, you may be pushing the boundaries, but that's just me. I very seldom try to return a tool for free replacement. I did when I was a second year app, and I broke a pair of 9" kleins. I was just doing the normal hammering on a screwdriver to tighten a locknut and the pliers just broke below the pivot point. The rep looked at the pliers, could see that I had been using them as a hammer and denied the claim. "Incorrect use of the tool". If I abuse my tools by using them for anything other than what they were designed for, I figure I am responsible for them.

Get a pair of Craftsman's to use as a banger.

They have never questioned a swap from me.

I even returned a pair of needlenose that I blew up.

cdnelectrician · 11-04-2009, 06:59 PM

Quote:

Originally Posted by Bruce Wayne

Bingo!!!

Companies have warranty to assure people their product is built well. If for some reason there was a manufacturing defect, they will replace the tool. But, they can't afford to keep replacing tools because they get worn out, or dropped 26 floors. It's not like it cost Klein 50 cents to make a Linesman plier that they sell for $40. If it gets replaced by "warranty" a couple times, the company is losing money. They keep losing money, and they can't stay in business.

Craftsman quality has gone down, in order to save Sears some money. They now make most stuff in China, so they don't give away "as much" money everytime you swap out a tool that should not have been brought in. Sears is losing money in the tool division because of this. It's a good thing they have other areas that are making money to help that.

If you gave a "quality assurance" on work you did wiring a house, and the owner did something stupid to melt wires that you pulled, would you be willing to replace those for free? That owner did something he should not have, that damaged your good work. It has nothing to do with your quality, so you should not be expected to fix his screw up. How long would you stay in business if you had to go back and fix things that owners screwed up after you left?

CFine - Stop trying to rip off companies just to save yourself a few bucks. Klein is trying to stop the abuse of the system, so they can stay open, and keep some American jobs.

AMEN