Klien Warrenty - Page 3 - Electrician Talk - Professional Electrical Contractors Forum

Vintage Sounds · 11-04-2009, 11:09 PM

I don't get it...you break the tool through your own action, and they are supposed to give you a new one for free as a result of that?

By that logic, imagine you get into a car accident and your car is under warranty. How exactly would you convince the car manufacturer to give you a new car for free? Telling them a monster truck drove over it?

EDM · 11-04-2009, 11:19 PM

Quote:

Originally Posted by Vintage Sounds

I don't get it...you break the tool through your own action, and they are supposed to give you a new one for free as a result of that?

By that logic, imagine you get into a car accident and your car is under warranty. How exactly would you convince the car manufacturer to give you a new car for free? Telling them a monster truck drove over it?

The problem is that one company (Craftsmen) offers that type of warranty.

That makes people think they could abuse their tools and get new ones from all manufacturers, which isn't the case.

Vintage Sounds · 11-04-2009, 11:24 PM

Quote:

Originally Posted by EDM

The problem is that one company (Craftsmen) offers that type of warranty.

That makes people think they could abuse their tools and get new ones from all manufacturers, which isn't the case.

Yeah...I guess it's not just Craftsman...It's "warranty culture" in general. I've seen people return/exchange broken crap at Costco...even if they bought it someplace else. Amazing, the sense of entitlement they talk to the CS reps at the desk with even though it's a straight up lie.

Frasbee · 11-04-2009, 11:42 PM

Quote:

Originally Posted by Vintage Sounds

I don't get it...you break the tool through your own action, and they are supposed to give you a new one for free as a result of that?

By that logic, imagine you get into a car accident and your car is under warranty. How exactly would you convince the car manufacturer to give you a new car for free? Telling them a monster truck drove over it?

I honestly don't give a $hit. It's not entitlement, that's their warranty, if they didn't have that warranty I wouldn't even bother.

If I can pay 25 or 30 dollars for a pair of adequate pliers, with more or less, the guarantee that I'll always have a pair in working condition, I slap down the money, easy.

Kleins aren't explosion proof the last time I checked, and I've never had someone look at my terminations and say, "boy, looks like you must've cut and strip those wires with a pair of craftsmans...".

I've done just as much with my craftsman pliers as anyone else does with their kleins. Yeah, I'll admit you gotta be picky when selecting them at the store because sometimes they have a gap, but I got a good pair, and I can cut things, strip things, bang on things as well as anyone else.

Vintage Sounds · 11-05-2009, 12:06 AM

Quote:

Originally Posted by Frasbee

I honestly don't give a $hit. It's not entitlement, that's their warranty, if they didn't have that warranty I wouldn't even bother.

If I can pay 25 or 30 dollars for a pair of adequate pliers, with more or less, the guarantee that I'll always have a pair in working condition, I slap down the money, easy.

Kleins aren't explosion proof the last time I checked, and I've never had someone look at my terminations and say, "boy, looks like you must've cut and strip those wires with a pair of craftsmans...".

I've done just as much with my craftsman pliers as anyone else does with their kleins. Yeah, I'll admit you gotta be picky when selecting them at the store because sometimes they have a gap, but I got a good pair, and I can cut things, strip things, bang on things as well as anyone else.

Well, sure...if Craftsman is expressly offering that kind of warranty, go for it. I'm not hatin' on anyone for doing what the warranty allows or using a tool of their choosing. I'm just saying, if Klein(or another company) doesn't have a warranty/guarantee that works like Craftsman's....it's unreasonable to expect them to replace the tool for free after damage caused by something the warranty policy doesn't include, and since that's what the OP was griping about, I stand by that

PS I've never owned a Klein tool and don't see what the hype is about, lots of guys at work have Klein drivers but they are all have bent or broken tips...and are not very old either. I went with something else. Anyway there's lots of threads about Klein love/hate so I don't want go there.