randomkiller

Hmmm, I haven't had that problem yet.

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A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

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HighWirey

I applaud your intent to reform Klein, but do you believe that any manufacturer gives a hoot what we consumers think of their products?

None of our 'old line' manufacturers now-a-dayz gives a hoot about their consumers. Most of those 'old line' manufacturer's founders with integrity and pride are gone, and now product continuation and development is decided in the boardroom, then 'hechoed offshore'.

I know, we electricians and ECs are suppliers too, and like to make a profit. But some vendors really know how to get every last drop of blood out of that turnip.

Best Wishes Everyone

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Be Safe Out there

randomkiller

You never know what will happen unless you try.

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A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

JohnJ0906

I never use my 10-in-1 for places where I have to crank something down - I use a regular straight shaft.
For that matter, I can only recall ever breaking 1 screwdriver, and I was misusing it. (prying)

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John from Baltimore
"One day at a Time"
All responses based on the '08 NEC
It's not my fault, it's not my problem, I'm not your solution.

cdnelectrician

I've had some good luck so far when sending emails to manufacturers about other products...mainly a bunch of AC90 we bought when I worked for my last employer. It was so oily that when I installed it in a drop ceiling I came in the next day to find oil spots in some of the NEW ceiling tiles. I guess they used too much oil when winding the armour on the cable and it all started to drip out of the cable! They replaced the un-used spools of cable with new stuff pretty promptly...still didn't save the GC from having to replace a bunch of ceiling tiles though...You never know till you try!

randomkiller

I emailed Klein on Tuesday and explained the situation. Today I was driving home and I get a call from the Klein rep in my area. He asked where I tried to return it too and said it is their policy to have the supply house do an over the counter exchange and they get it replaced by the rep when he visits. He also said that it is their policy to stand behind all their tools and he was sending me out a new screwdriver right away and that he was told the quality control department was looking into the issue.
Well, my faith is restored in Klein, I still can't believe they called back so fast. I would say email them, I sent mine to three departments, customer service, sales, and marketing. I did say I was told by other guys on this forum that they had similar problems with the new screwdrivers. Hope you guys do the same and they follow up.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

HighWirey

Very good to hear about your positive experience.

Best Wishes Everyone

__________________
Be Safe Out there

headrec

Nice! That is sweet they made the effort to step up and make the call. I hope they follow through! I would definitely be willing to spend a lot of money with a company that listens to their consumers and takes according action.

cdnelectrician

Good to hear! I got a prompt reply to my e-mail but it seemed like a standard automated reply..."thank you for your patronage of Klein tools we will submit your e-mail to the quality management team etc etc."

I sent them an email awhile back and I did actually end up speaking to a rep for Canada...apparently they have never gotten a complaint about any of their tools in the past. And I do not understand why they haven't...Nothing angers me more when my dykes can't cut through a CAT6 cable without two tries especially when they are fresh out of the package and set me back 40 bucks! The fact that I am investing my time into this issue may seem pointless to some of you, but I was brought up in this trade and by my parents to always do the best that you can do, be proud of your profession and take pride in your work. I have sent numerous e-mails to many manufacturers regarding bad products and some have come through and some haven't. The fact is, we as electricians have the power to tell our suppliers that the product they are supplying is either good or bad. I care about this trade and I hate seeing the tools we make our money with becoming as cheap as the hardware being supplied to the trade...getting tired of cheap sh!t!!!! We need to speak up!!!

randomkiller

I agree cdn, I think we do need to speak up. The rep I talked to seemed to be surprised when I said other guys told me they had the same breakage problem. He also seemed annoyed to hear that the guys at the supply house didn't handle it at their level.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

JohnJ0906

I'm glad you have been taken care of.
As I posted, I have never had a problem with broken screwdrivers, but you all (or is that ya'll?) had me concerned.

__________________
John from Baltimore
"One day at a Time"
All responses based on the '08 NEC
It's not my fault, it's not my problem, I'm not your solution.

randomkiller

I have heard a lot of negativity toward Klein, mostly on here and contractortalk. I was getting concerned also, thought they sold out.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

Mountain Electrician

I still maintain that Klien's quality is nowhere near the level it once was. IMO, Ideal is making superior hand tools.

randomkiller

I won't say the same yet, I have always had good luck with their tools. I still have the first pair of lineman's from my first day on the job.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

JohnJ0906

I can't say that, but I think I'm on my second - in 18 years- and still going strong....

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John from Baltimore
"One day at a Time"
All responses based on the '08 NEC
It's not my fault, it's not my problem, I'm not your solution.

MechanicalDVR

He also has his first nickel. Only joking, hes a good guy to work with. He does have the ultimate tool collection. Makes me jealous.

Mountain Electrician

Exactly. Then they were quality tools. I'm not saying they are complete junk now, but I think for the most part Ideal makes a better product.

randomkiller

Having had to replace many tools from being ripped off several times in recent history, most of what I have bought new are screwdrivers, nut drivers, strippers, etc, etc, the basic pouch stuff. All the other things I have are the older tools. The ones they would have had to dig for in the truck to steal.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"

MF Dagger

I emailed Klein before about the quality of there tools lately but got a canned response back. I just stick with Ideal now. Much better quality and no bs when i need it warranteed.

randomkiller

Maybe "randomkiller" got their attention.

__________________
A Veteran - whether active duty, retired, guard or reserve - is someone who, at one point in his life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

"One Nation Under God"