brian john

By the end of the day I am ready for quite and while I will answer the phone, I'd prefer to leave most business talk to 600AM-5:00PM. At 5:15 PM I had a regular customer call me on my cell, recognizing his number I let it go to voice mail, minute later he calls the office, I let it go to voice mail, calls the 2nd and then the third line within the next 4 minutes. I decide he may have an emergency and pick up the third line, for 45 minutes he goes on about this job and has quite a few code and technical questions. Finally I say send me the prints over I'll review them and get back to you in a day or two. His response, I have another contractor that is going to do this job I just had concerns and wanted to clear them up, prior to starting work.


WTF???????????????????????

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Brian John
Leesburg, VA

TOOL_5150

sounds like he isnt a regular any more... either way, thats really FKed up of him

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mcclary's electrical

I got that yesterday. I received a voicemail saying that they needed "advise". They said they didn't need me to do it, they just wanted advise. I never returned the call. Realtors often do this too. They want an estimate, but they have absolutley no intention of you doing the work, they just want the estimate to negotiate the closing price. I have started turning them down also.

kbsparky

Send `em a bill for "consulting fees" at twice your regular rate.

Attorneys can get away with that, why not us?

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-KB

Life is uncertain -- eat dessert first!

electrictim510

Some people just have no honor whatsoever. I use 'honor' for a lack of the term I am looking for...

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"Understand one thing every one has a place in this trade, and no matter what your skill set I doubt you know it all." brian john

yrman

No class, no brains, no ethics, no integrity.....

they do have balls, chutzpah, a lot of nerve and serious boundary issues.

chicken steve

Welcome to the new economy , where every customer feels entitled to jerk a $$ around fellas

~CS~

Lighting Retro

That's not nice, and flat out inconsiderate.

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electriciansandy

I would say don't hang up on him, but don't give him more than a few minutes of your time. Or say something like, "I'm unable to help you at the moment, but why don't we schedule something" and try to log billable hours with him.

If the relationship with the other electrician ever goes south, then you'll be the first he will call and then you can charge at higher rates to pay back this time.

What I mean is don't burn bridges.

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mcclary's electrical

May the bridges I burn, light my way

Sparky J

When you start telling people you charge for proposals or to come look at the stuff they have someone else doing usually they get the point. But if the jackass is wasting you time tell them I mean seriously after 5 pm unless you want to waste time or BS I'd be like bye bye. Tell them nicely but firmly.
After 5 I don't mind working but on my terms and generally it's either a good customer who pays or it's an emergency and they pay more.

captkirk

Just plain Ignorant....I stopped picking up the phone after 6:00pm. If they are smart, they will text or email. Brian i think you should have totally called him out on it... If it was me, i would have no problem saying something like... "So wait, you called me after hours, several times to talk about a job that you have someone else doing ..?

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