jmdcnc

What are some of the most common complaints that builders and homeowners have about electricians? I am trying to help some of our customers become better business people and overcome the problems that their competitors have caused in the past.

480sparky

We're over-priced.

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caveman

You want how much to install a light fixture!?

I didn't pay that much for the light fixture!

480sparky

My response to that one: "Then you didn't buy the right light fixture."

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user5941

Never show up on time or not at all,don't answer phone or return calls,ask for more money in the middle of the job,slow installation,wrong materials used i.e. color,style,cheap.

nyerinfl

cleanliness of job when finished

nolabama

kitchen outlet height puts outlet in the granite backsplash

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“Dammit, Smithers, this isn’t rocket science, it’s brain surgery!”

TOOL_5150

I had a customer so impressed with the panel I made up, he asked: "Do they make clear panel covers?" I always show my customers the final work before the covers go on, so, even if they dont understand what they are looking at, they can see what they paid for.

~Matt

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I would rather beg for forgiveness then beg for permission.

mcclary's electrical

You didn't do that did you?

leland

The Price of a plumber!! ALL OF THEM.


Oh ABOUT, Thought i read TO.

Returned phone calls and they may have to wait a day or 3 for an install.

We always squeeze in service,if a true emergency or close.

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nolabama

no but it did take three houses for ****** (he's a lurker) to figure out that backsplashes add 4 inches to counter top height

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“Dammit, Smithers, this isn’t rocket science, it’s brain surgery!”

NolaTigaBait

Was this guy your boss?

Magnettica

I do something similar to that. I go out of my way to show them the workmanship and detail of the work I've done for them, especially how strong the panel board is attached to the foundation wall. Routered edges are coming!

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TOOL_5150

I find it helps with the whole "good feeling" the customer has when I leave. I want that customer to recommend me to their firends and such. The only way to get good word of mouth is just be better than the competition.

~Matt

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I would rather beg for forgiveness then beg for permission.

Russell1200

What rewire said.

Money is generally a bargaining ploy: especially if you don't do the things that rewire mentioned.

busymnky

A tinner once asked me why electricians thought they were god or something on site.
I cautioned him to hold his voice down, Did he want to get struck by lightning?
Seriously though most complaints/problems seem to me to arise when
A) Electrical goes in before tin and/or plumbing and there's space or route conflict
B) There are changes the electrician couldn't have known about, especially last minute ones.

I hate to admit it but I can be as arrogant as anyone else when it's just not my fault. I don't mind changing things as long as someone pays. Stubborn AND overpriced!

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nolabama

yes - and would not take any advice that i had to offer

he knows way more than me and thats that

in his defense only two of the houses were his fault one of them was blamed on an incompetent helper - i dont care who did it - my biggest beef is blaming others for a mistake they made that should have been checked over before the job was finished

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“Dammit, Smithers, this isn’t rocket science, it’s brain surgery!”

Mr. Sparkle

What height do you use?

I've never had that problem myself.

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nolabama

46 to the bottom 48 to center

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“Dammit, Smithers, this isn’t rocket science, it’s brain surgery!”

mcclary's electrical

IMHO that's too high. I like them to be centered perfectly between the top of the backsplash and the top cabinet. In your case, you would be close to the top cabinet.