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04-18-2012, 11:29 PM
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#21
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Senior Member
Join Date: Dec 2007
Location: Massachusetts
Posts: 3,287
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Quote:
Originally Posted by South Jersey Sid
I have computer and printer in the van. Quickbooks estimate in 5 minutes.
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I got paper and a gift of gab.  
Not to mention MAD People skills!
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04-18-2012, 11:30 PM
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#22
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ET Road Warrior
Join Date: Feb 2009
Location: Long Island, N.Y.
Posts: 27,297
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Quote:
Originally Posted by Magnettica
I've learned that someone who needs a number right away is a price shopper.
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I never know that and I never know where they got my number..
It might be a referral, they saw me on the road, or I was parked at 7-11 having coffee..
I treat everybody the same.. try and get a YES before I walk out the door..
So far I have never used e-mail.. or have a customer mention e-mail.. to give an estimate.. for me.. it just seems "cold" and I'm just another price in the mix..
I know.. this best describes me..
__________________
There comes a time when people who volunteer their service need to step back and see if it is better for them to retire. A red flag is when they become "cranky" and lose all sense of reality by making decisions that really don't make any sense..
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04-18-2012, 11:33 PM
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#23
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Senior Member
Join Date: Dec 2007
Location: Massachusetts
Posts: 3,287
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Quote:
Originally Posted by B4T
I never know that and I never know where they got my number..
It might be a referral, they saw me on the road, or I was parked at 7-11 having coffee..
I treat everybody the same.. try and get a YES before I walk out the door..
So far I have never used e-mail.. or have a customer mention e-mail.. to give an estimate.. for me.. it just seems "cold" and I'm just another price in the mix..
I know.. this best describes me..
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But thats OK.
The internal combustion engine has been around how long?
And it is still the main propulsion for how many 'modern' things?
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The Following User Says Thank You to leland For This Useful Post:
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04-18-2012, 11:36 PM
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#24
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Chief Electron Relocator
Join Date: Sep 2007
Location: Cornpatch USA
Posts: 31,280
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Quote:
Originally Posted by B4T
...........It might be a referral, they saw me on the road, or I was parked at 7-11 having coffee..........
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........ or in the HD parking lot with a UHaul van. 
__________________
In winter, why do we try to keep the house as warm as it was in summer when we complained about the heat?
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The Following User Says Thank You to 480sparky For This Useful Post:
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04-18-2012, 11:45 PM
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#25
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ET Road Warrior
Join Date: Feb 2009
Location: Long Island, N.Y.
Posts: 27,297
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Quote:
Originally Posted by 480sparky
........ or in the HD parking lot with a UHaul van. |
__________________
There comes a time when people who volunteer their service need to step back and see if it is better for them to retire. A red flag is when they become "cranky" and lose all sense of reality by making decisions that really don't make any sense..
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04-18-2012, 11:49 PM
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#26
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Heavily Armed Member
Join Date: Sep 2010
Location: Fascistchusetts
Posts: 29,488
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Quote:
Originally Posted by leland
But thats OK.
The internal combustion engine has been around how long?
And it is still the main propulsion for how many 'modern' things?
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Oh! leland.. 
What will BBQ do your post is so political and partisan Oh it's just horrible..
Oh please renounce your elegance to the internal combustion engine It's just not liberal enough for him,,I mean non-partisan...
Please buy a chevy Volt now...
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04-18-2012, 11:50 PM
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#27
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Heavily Armed Member
Join Date: Sep 2010
Location: Fascistchusetts
Posts: 29,488
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Quote:
Originally Posted by 480sparky
........ or in the HD parking lot with a UHaul van. |
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04-19-2012, 12:28 AM
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#28
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Senior Member
Join Date: Dec 2007
Location: Massachusetts
Posts: 3,287
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Quote:
Originally Posted by HARRY304E
Oh! leland..
What will BBQ do your post is so political and partisan Oh it's just horrible..
Oh please renounce your elegance to the internal combustion engine It's just not liberal enough for him,,I mean non-partisan...
Please buy a chevy Volt now... |
Nothing! He and others will say and do NOTHING!
I Drive a Ford Transit!!! And they know what pent up anger we Transit drivers Have.
Don't mess with anyone who has been 'dissed by a smart car!!!!!!!!!!!! 
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The Following User Says Thank You to leland For This Useful Post:
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04-19-2012, 12:30 AM
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#29
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Heavily Armed Member
Join Date: Sep 2010
Location: Fascistchusetts
Posts: 29,488
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Quote:
Originally Posted by leland
Nothing! He and others will say and do NOTHING!
I Drive a Ford Transit!!! And they know what pent up anger we Transit drivers Have.
Don't mess with anyone who has been 'dissed by a smart car!!!!!!!!!!!! |
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04-20-2012, 02:10 PM
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#30
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Senior Member
Join Date: Jan 2008
Posts: 760
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Quote:
Originally Posted by Chris1971
How many people provide a quick price while meeting with a customer? I'm not talking a complex job?
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Several years ago I initiated quoting from the van, typically in 5-15 minutes. The benefits are cutting travel and travel time expenses in half. Another benefit is that the project is often approved to start immediately. This is for residential service.
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04-20-2012, 03:34 PM
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#31
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Resi Service Electrician
Join Date: Sep 2008
Location: California
Posts: 1,257
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Quote:
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Originally Posted by Chris1971
How many people provide a quick price while meeting with a customer? I'm not talking a complex job?
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All day, everyday. I don't do much of anything else. Our company is 95%+ service. We quote as much as possible on the spot. The change of actually landing the job skyrockets!
__________________
"Understand one thing every one has a place in this trade, and no matter what your skill set I doubt you know it all." brian john
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04-20-2012, 03:42 PM
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#32
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Resi Service Electrician
Join Date: Sep 2008
Location: California
Posts: 1,257
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Quote:
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Originally Posted by leland
Nothing! He and others will say and do NOTHING!
I Drive a Ford Transit!!! And they know what pent up anger we Transit drivers Have.
Don't mess with anyone who has been 'dissed by a smart car!!!!!!!!!!!! |
How is the transit working out for you? I've been thinking about one for the last couple years.
__________________
"Understand one thing every one has a place in this trade, and no matter what your skill set I doubt you know it all." brian john
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04-20-2012, 05:12 PM
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#33
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"small potatoes"
Join Date: Jun 2011
Location: Tralfamadore
Posts: 916
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Quote:
Originally Posted by electrictim510
All day, everyday. I don't do much of anything else. Our company is 95%+ service. We quote as much as possible on the spot. The change of actually landing the job skyrockets!
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Your absolutely right about that. We ran the numbers.
The numbers bare out that not closing on the first visit reduces conversion rates to 20%. Which means that you have to run 5 calls (estimates or whatever you call them) to close one sale if you don't close them on the first visit.
On the first visit with existing customers we close 73%. With first time potential customers we close 47% on the first visit.
Anyone that thinks that the "mail a bid" program works for them is kidding themselves. They are running around wasting enormous amounts of time not quoting on the first visit. When you don't quote on the first visit it all comes down to price for a customer.
When you build repore and trust with the customer, assume the sale right from the beginning and ask for the sale all on the first call you'll close more calls, at higher average sale, in about a third of the time.
The "mail a bid program" or the "call them on the phone program" is for amateurs who don't know how to sell themselves and the value in doing business with their company.
__________________
"It is as impossible to withhold education from the receptive mind, as it is impossible to force it upon the unreasoning." Agnes Repplier, American essayist
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