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Old 12-18-2016, 02:00 PM   #21
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Shoot, was I too late to say I prefer Eaton Technical Support?
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Old 12-18-2016, 02:02 PM   #22
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Shoot, was I too late to say I prefer Eaton Technical Support?
It doesn't matter they don't really give a **** anyway.
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Old 12-18-2016, 02:48 PM   #23
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From my electrical service work days:
A 1-800# where I can actually get someone knowledgeable within 3 minutes, or at least the option to leave my number and have someone call me back within a reasonable time; I can't afford to sit on hold for a half hour.

From 5 years of engineering design work:
A website where I can type in a product number and then see all the info for that part, including a 3D model to download. (The Schneider website is terrible in that regard. There are 3 or 4 section I needed to navigate through to get all of my info.) Also, it needs to have a parametric search available for parts (which also pretty lacking on the Schneider site).
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Old 12-18-2016, 04:08 PM   #24
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Thank you Sarah!
Merry Christmas!
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Old 01-23-2017, 11:48 PM   #25
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Here's an example of a website fail:

My goal is to find an analog input module for an M580 PLC. Simple right?

First thing I do is navigate to http://www.schneider-electric.ca/. Under the products menu, click on "PLC, PAC, RTU and Distributed I/O" under industrial automation and control. Now I am on the "PLC, PAC, RTU and Distributed I/O" webpage. Seems like a good start.

Next I click on "Modicon M580 - ePac" and it brings me to the M580 page where it lets me filter by processor, ethernet modules, and I/O. Now I set my filter to only show "Modicon X80 I/Os". 0 results...nadda, zippo. So now what? Did I go to the wrong page?

So I press back a bunch of time, looks under "products" for a PLC i/o section and there is nothing to be had. Finally give up.

So I search google for "Modicon X80 IO" and it brings me here...finally what I need: http://www.schneider-electric.com/en...s?N=2591201677

SO what gives? Is it just me or is something really wrong with the website. Am I a dodo for not being able to find the I/O modules? This is one of many complaints with the Schneider website - it's horrible and I end up having to use google just to be able to navigate your site.
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Old 01-28-2017, 10:46 PM   #26
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Someone must have read my complaint because it works now. They added an "X80 I/O" option on the main "PLC, PAC, RTU and Distributed I/O" screen....
:http://www.schneider-electric.ca/en/...on-and-control
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Old 01-29-2017, 05:01 PM   #27
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Someone must have read my complaint because it works now. They added an "X80 I/O" option on the main "PLC, PAC, RTU and Distributed I/O" screen....
:http://www.schneider-electric.ca/en/...on-and-control
This is what I expect from a company, any size.

Listen to the guys who use your products. Our opinions are FAR more valuable than ANY sort of engineer/MBA/marketing.

We are the ones who actually install (and often, program) the products. A lot of us are in a position to choose (or at least influence) what products to buy. I don't know about anyone else but my choice of products is greatly influenced by a companies response to input from its customers.
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Old 01-29-2017, 06:02 PM   #28
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I would have a separate site for resi/commercial and the rest of the Schneider crap. I don't know if you have ever been to your website but it is a freaking joke, but don't feel bad as Siemens isn't any better.
Make it easy to find the directory templates for every panel. Make it easy to find the info normal people want.
And keep it updated.... I've been on a bunch of manufactures websites lately to find products, only to be told by the counter guy that the product is discontinued, at least post that on the page somewhere.
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Old 01-31-2017, 04:20 PM   #29
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Since we are on a roll (Thanks Square_D_Sarah!), why is there only a French installation manual available for the Altivar 61? (Under "Documents and Downloads") My local is set to English on the Schneider website, yet it's trying to send give me French stuff.

Nothing against the French, but I can't read it. Everything else on this page is English except for the installation manual (which is what I currently need)

http://www.schneider-electric.com/en...rives#download

ATV61 Guide d’installation ATV61S_Installation_manual_FR_1760642_05.pdf

Again, is it just me or can anyone else see the English Installation Manual?
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Old 02-01-2017, 09:10 AM   #30
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Quote:
Originally Posted by triden View Post
Since we are on a roll (Thanks Square_D_Sarah!), why is there only a French installation manual available for the Altivar 61? (Under "Documents and Downloads") My local is set to English on the Schneider website, yet it's trying to send give me French stuff.

Nothing against the French, but I can't read it. Everything else on this page is English except for the installation manual (which is what I currently need)

http://www.schneider-electric.com/en...rives#download

ATV61 Guide dinstallation ATV61S_Installation_manual_FR_1760642_05.pdf

Again, is it just me or can anyone else see the English Installation Manual?
http://www.schneider-electric.com/en...ment/AAV49429/
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Old 02-04-2017, 02:57 AM   #31
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That's the user manual. I'm look for the instruction manual (that shows how to wire it) that they only have posted in French.
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