forasmith05

I'm looking to replace my current, very old business phone system with a new model. I have tried to research for the systems offering the most features but am having a tough time figuring out which systems, if any, provide the features I need.

Specifically, I need a system with auto-attendant that can be configured to ring phones in a specific order based on the callers choices. (ie. for sales, system hunts in order of 1,2,3 but for service, system hunts in order of 3,2,1) In other words, I have personel who are very good at sales but can also do customer service and also have personel who are very good at customer service but can also do sales. I want to route calls to the best people without having to dedicate any individual exclusively to one department.

I also want the auto-attendant to have the capability to transfer to outside phone numbers.

Lastly, I also need voice-mail capability and night attendant.

I'm aware that many do these things, but which is the best?

MDShunk

Hi. Welcome to 2010. DO NOT BUY A PHONE SYSTEM.

Get with a VOIP provider, get IP phones, and your KSU lives in the cloud. It will be the last investment you'll need to make. It's reconfigurable forever, and you can run a SIP phone on your laptop, or a SIP app on your smart phone and make and receive calls as if you were in your office.

When you get with a business VOIP provider, since all the "features" are software configurable on their end, if you can think it, they can make your (virtual) system do it. All the requirements you listed are dirt-simple to make happen on a business VOIP system.

My VOIP service comes from these guys: http://www.usgrp.net/

Oh... the greatest thing about a virtual PBX over VOIP... it's cheap as hell.

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