Originally Posted by electrictim510
I just love customers who think we will fully troubleshoot their circuit for the service fee. Sometimes we have service fees that are waived and I have had customers think that 'free estimate' means we will troubleshoot the circuit and then give a 'free estimate for the cost of repairs! Sure Ill spend an hour or so in your circuit for you to tell me thanks for the $50 estimate to repair bad connections to a plug but you will do it yourself! Some people boy!
We have been struggling with this. One commercial company in town calls often for estimates and exacly as you said once we diagnose the issue their handy man or someone else fixes it?!
We get some work but I would rather them aggrivate someone else!
Just got a call yesterday, parking lot lights not working. They want a bid?
I know they have already called other ECs to look at it.
Going to tell them that is service work T&M.
I would love to tell them where to go but they just merged with another company who is great to work for and I don't want to loose them. Grrr.