If the odd voltages are in the panel then you can easily tell that it is the power companies problem. Typically they own everything from the meter back, including the meter base (even if the homeowner paid for it, doesn't mean they'll pay to replace a bad one though). You shouldn't mess with the connections at the service point either, that is the power companies responsibility to fix. Call them and tell them that your customer is using sensitive medical equipment and that their problem poses a significant risk to their health. They'll have someone out within a few hours I bet.
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