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Old 06-01-2012, 01:16 PM   #41
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You usually give pretty decent advice, but WTF?
Which part? The whole thing?

What can I tell ya? At the end of the day you've got to do what you think is right.

The customer already promised the op he was going to have him do the service upgrade. My appreciation for giving me the work is to credit back the service call money toward the service upgrade job. Eventually he gets the service call for free.

To me, as a customer, that has more value then someone telling me he's not charging me. You know why? Because I've been around long enough to know that means he's going to add it in on the next job(s) as many on this thread suggested the op do to recover the free service call. I think that is dishonest, underhanded and unethical to tell the customer it's free and then add it to another job.

So we are clear, I'm not suggesting you were one of the people on this thread suggesting that. I'm just mentioning it to make a point by putting some perspective on it.

Free is free, I'm just suggesting that it be done in a way that has more honesty, value and professionalism with it.
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Old 06-01-2012, 01:27 PM   #42
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Originally Posted by flyboy View Post
Which part? The whole thing?
The whole thing is F-up, coming from you.



Quote:
Originally Posted by flyboy View Post
The customer already promised the op he was going to have him do the service upgrade. My appreciation for giving me the work is to credit back the service call money toward the service upgrade job. Eventually he gets the service call for free.
So why even mention a service call, charges and then credits.
If you got the service job, and countless others from the guy, let it go.

Really good repeat customers are hard to find. When you find one, you price in, throwing them a bone every once and a while. You write it off as a cost of doing business.


IMO<<<<(had to add that....)
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Old 06-01-2012, 06:38 PM   #43
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Do a friend a favor, and he will remember you next time he needs a favor. You must charge something in principal. For great customers, I might write up a minimum service call $75, then add "Discount given" -$50. Total $25. I tell my customers I write it up this way to keep adequate records of my billable time.
This alerts the customer your time has value, yet you value his repeat business as well. He will be delighted to see a bill for only $25. No bill and he won't think of you at all.
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Old 06-01-2012, 08:37 PM   #44
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Do a friend a favor, and he will remember you next time he needs a favor. You must charge something in principal. For great customers, I might write up a minimum service call $75, then add "Discount given" -$50. Total $25. I tell my customers I write it up this way to keep adequate records of my billable time.
This alerts the customer your time has value, yet you value his repeat business as well. He will be delighted to see a bill for only $25. No bill and he won't think of you at all.
That's exactly how I see it.
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Old 06-01-2012, 10:02 PM   #45
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Well I am going by his place tomorrow to get paid for another job and I think I'm going to write up a normal invoice give it to him but tell him it's on the house because I'm going to do the service upgrade
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Old 06-04-2012, 06:56 PM   #46
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If you do it for free, which I advise against, present a bill with the total dollar amount listed on the bottom of the page. Otherwise, it has no value if you simply put a "0" on the balance due line or worse yet you don't even give him an invoice.

Always show the value of a discount or waived fee in the dollar amount. This way it has and shows value.

In this case we would present a bill for the full amount of the billable call; but advise the customer we will apply (credit) the amount (or some part of the amount, whichever) to the service upgrade. This is how you lock in the service upgrade job while at the same time building customer loyalty. He'll appreciate the credit and will more than likley be looking to get the job done sooner than later.

Here's what you avoid by not giving it away:

1. Setting presidence that you give your services away.
2. Devaluing your services and selling yourself short.
3. Incuring unneccessary expenses in time and resources regardless of how conveinent and close to home.
4. Appearing as a amatueur buiness person.
this
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Old 06-07-2012, 09:34 AM   #47
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Originally Posted by mikeykcl View Post
Do a friend a favor, and he will remember you next time he needs a favor. You must charge something in principal. For great customers, I might write up a minimum service call $75, then add "Discount given" -$50. Total $25. I tell my customers I write it up this way to keep adequate records of my billable time.
This alerts the customer your time has value, yet you value his repeat business as well. He will be delighted to see a bill for only $25. No bill and he won't think of you at all.
This is a great way to handle it.
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Old 06-07-2012, 11:10 AM   #48
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flyboy has good advice, as usual. Typically the free vs charge discussion varies on if you are a 1-man shop or if you are paying an employee for the trip. Nothing is free when you send an employee.

Another option is to provide additional service while you are there to build value to the service. Test GFCIs, test the outlets on the reset circuit, check the distribution panel, etc.

For me, 2 blocks out of the way would be no charge. Across town would be a minimum charge. The discount offer on the service upgrade is a good idea.
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Old 06-07-2012, 11:30 AM   #49
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You have got to charge him this price the you told him you would charge him before you dod the work....which you did right?

If you do it for free. What do you think the expectation will be next time? What do you think you are saying about the value of your time?

Baiting the hook with the fish you just caught to catch a bigger one is a good strategy but you want to make sure the bait (giving the $100 trip for free) is tied to the hook (getting the service change). Waiving the charge with no strings attached is like throwing bait in the water and hoping the fish appreciates it enough to bit your hook later.
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