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Old 06-19-2019, 12:07 PM   #21
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In small town America where you get a lot of work from neighbor referrals, quoting high prices to avoid a job just gets you a high priced reputation.
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Old 06-19-2019, 12:14 PM   #22
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Quote:
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Why would you say something that has a chance of getting you a bad review when you can simply say something else that would make them leave happy and not risk the bad review?

What benefit is there to you? Are you going to pat yourself on the back and say “yeah, I told them!”.

Sometimes I wonder if this is real life...
I take it you're referring to using your lack of manpower statement. I figure if you already went and looked at the job and then say that, they are about just as likely to leave a bad review. " I took time off work to meet with him and then he said he doesn't have time to do the job.". This isn't my professional opinion, I have no professional experience with this, just my two cents and it isn't worth that.
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Old 06-19-2019, 12:46 PM   #23
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I take it you're referring to using your lack of manpower statement. I figure if you already went and looked at the job and then say that, they are about just as likely to leave a bad review. " I took time off work to meet with him and then he said he doesn't have time to do the job.". This isn't my professional opinion, I have no professional experience with this, just my two cents and it isn't worth that.
Nope, I’m talking about telling them any of the 50 things you could tell them that would let them leave with hating you.

Once again, what benefit is there in telling them something that is specifically going to aggravate them? Why would you possibly do that?
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Old 06-19-2019, 12:57 PM   #24
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"Due to clients already scheduled, we won't be able to start your project until March, 2021. For 210% of the total final estimate, we are willing to move you ahead on the list, but it will require an 85% deposit. Thank you for considering us, and we look forward to working with you. We understand, however, that our scheduling may not be compatible with your timetable, and fully understand if you wish to hire a contractor that can meet your deadline."

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Old 06-19-2019, 06:48 PM   #25
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Nope, I’m talking about telling them any of the 50 things you could tell them that would let them leave with hating you.

Once again, what benefit is there in telling them something that is specifically going to aggravate them? Why would you possibly do that?

you make a good point, thanks. the thought wasn't to get any gratification out of it, it's just telling them the truth, i didn't mean i would say it in a derogatory or disrespectful way. i figure if someone is already that bad to deal with, they are going to walk away saying something bad about you either way. i will say, if i did this i would want it to be when i was still there the first time, not later over the phone or anything, and would only offer the reason if they asked why after i told them i'm not going to take on the work. you're probably right though
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Last edited by Wiresmith; 06-19-2019 at 07:03 PM.
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Old 06-19-2019, 06:51 PM   #26
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Things are still good at the moment. If this customer is difficult, move on in a tactful way. Take care of the established customer base who respect what you deliver. The others can can find someone else.
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Old 06-19-2019, 07:05 PM   #27
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I think you are going to get a bad review anyway... if you blew him off = bad review, now you are going to go after him for what he owes you = bad review...

If you don't go after him, you will get a great review because you are the only electrical contractor out there doing free work!

I would be inclined to work with the GC... Do you work for the GC or the customer? I try never to work for the client, easier to go after a GC then a customer and forces the GC to chase the money.

As far as on-line reviews almost all of ours say we charge too much... I am not too worried about that because they are surrounded about the "Value Plus" comments.

Cheers
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Old 06-19-2019, 07:20 PM   #28
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I think you are going to get a bad review anyway... if you blew him off = bad review, now you are going to go after him for what he owes you = bad review...
That is why I say you don't "blow him off".

You give him a good reason why you can't do the job. You make it your fault, something he can't question, something that he will actually appreciate. And you will completely avoid the bad review.
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Old 06-19-2019, 07:24 PM   #29
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Someone should start a deadbeat customer website.
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Old 06-19-2019, 07:45 PM   #30
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Someone should start a deadbeat customer website.
http://ratemycustomers.com/index.html

there used to be another that charged for membership, looks like it closed.
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Old 06-19-2019, 07:55 PM   #31
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That is why I say you don't "blow him off".

You give him a good reason why you can't do the job. You make it your fault, something he can't question, something that he will actually appreciate. And you will completely avoid the bad review.
I don't necessarily disagree... just saying in this case they are going to get a bad review anyway, so if they could have been able to look into the future... hindsight is 20/20 right?

Like I said, deal with the GC where possible...

Cheers
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Old 06-20-2019, 11:01 AM   #32
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I have told people on a number of occasions something along this line;

"I get the feeling that you and I are simply not going to be the best fit, and that is okay. We have a specific way of doing business and we have higher pricing than most of the competition. We are not always the best choice or every project or homeowner. I wish you the best with your project, but I think we will have to bow out on it."

People realize when you lay it out to them that it is reasonable to not work together, that maybe it is a good idea. If there is friction from the beginning, that friction will only get worse.

This almost always works in getting them to go another direction. On just a couple of occasions the HO apologized for being unreasonable and accepted the work, which was done without a hitch and ended up being great people to work with.

YMMV
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Old 06-22-2019, 07:58 AM   #33
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I have told people on a number of occasions something along this line;

"I get the feeling that you and I are simply not going to be the best fit, and that is okay. We have a specific way of doing business and we have higher pricing than most of the competition. We are not always the best choice or every project or homeowner. I wish you the best with your project, but I think we will have to bow out on it."

People realize when you lay it out to them that it is reasonable to not work together, that maybe it is a good idea. If there is friction from the beginning, that friction will only get worse.

This almost always works in getting them to go another direction. On just a couple of occasions the HO apologized for being unreasonable and accepted the work, which was done without a hitch and ended up being great people to work with.

YMMV

That’s perfect thanks saved it to use for next time since there will of course be a next time

Last edited by MrsElectric; 06-22-2019 at 08:02 AM.
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Old 06-29-2019, 07:30 PM   #34
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Update
Shook him down for the rough payment
Then told him It would be best if he hired another contractor for the trim, that we will not be returning.
What I should have told him from the beginning
Take your BS somewhere else
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Old 08-09-2019, 07:46 AM   #35
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"While I do genuinely appreciate the chance to bid on your work at this time I really need to decline due to the amount of work I have already booked to start with in the next 8-12 weeks time."
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Old 08-09-2019, 10:43 AM   #36
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The universal out for Residential: we're booked out for ten-weeks -- etc.

We just lost some troops, that's why.

"I hate to promote my peers, but these guys do have an open calendar."

"Had no idea that this project would be so involved, require so much man-power. We are booked."
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Old 08-09-2019, 05:41 PM   #37
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The universal out for Residential: we're booked out for ten-weeks -- etc.

We just lost some troops, that's why.

"I hate to promote my peers, but these guys do have an open calendar."

"Had no idea that this project would be so involved, require so much man-power. We are booked."

Can't recall ever recommending another company to someone that I figured would be a problem customer, that could come back in spades.
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Old 08-10-2019, 12:38 AM   #38
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Good advise thanks guys
Wrote myself a line to use next time
“Upon review we have decided not to bid on your project. Sorry we were unable to assist, we hope you get all of your needs met.”
Since I can’t say what I really want to say ������
In the meantime I’ll prepare a notice to owner and add the time/expense to his invoice along with an 18% late fee at 20 days
I think you’re right that he figured he’ll just pay what he wants but he doesn’t know what a pain in the ass I can be too
I’ve come to realize that the wealthy consider it a sport to see how much they can basically steal from us.
There's a rule, "The more money the client has, the harder it is to get it out of them".
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Old 08-10-2019, 02:10 AM   #39
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The best way out? Explain to the customer that your STD has been causing so much leakage lately you had better wait a while before you can get started. Mumble something about making a mess. They will never call you back to see if things are getting better.
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Old 08-10-2019, 08:11 AM   #40
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Can't recall ever recommending another company to someone that I figured would be a problem customer, that could come back in spades.
I'd never give a specific name -- just 'the other guys' in our trade.

You know you're not the only dude casing the job.

Painful prospects always seek multiple bidders.

That's one of the reasons they are a pain, your fee is being hammered from the outset.
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