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Old 05-27-2016, 02:33 PM   #21
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A couple of years ago, I had a call to quote a residential generator installation. ( Brand I am a Dealer for )
Guy had purchased the Generator & ATS himself. After I emailed it to him, he called to say that it " seemed kinda high " ? So..... I promptly ask, " Compared to what " ? He was at a loss for words, so I asked again, then gave some examples for comparison. I offered a weeks vacation to Hawaii, a good used boat, maybe a motor cycle ? He finally sensed my sarcasm & I wished him the best of luck. Fast forward a couple of months, and he calls back wanting a "Warranty" repair. Yep, never got it working correctly. I told him I was not interested, and that his issue was with the installation and to call the person that installed it. 3-4 days later I get a call from KOHLER, saying that a "Customer" had called in complaining that a Dealer wouldn't help them out ??? So don't sweat the Assertive Customers. They are a different breed, and there's usually nothing they won't do, or expect from you. Let someone else deal with them, or make it so insanely worthwhile that you can't wipe the smile off of your face.
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Old 05-27-2016, 02:52 PM   #22
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This is my experience too. I can never quite bring myself to just refuse service to people, but two things I have learned to not be shy about:

Agreed I can't blow people off that want work done, that would be foolish.
1. Price sky high if someone seems like they are going to be a pain in the ass. They often accept, and I often wish I'd priced it even higher.

I hate those after thought regrets, but I'm usually good with high pricing.

2. Get payment in advance for small jobs like this, an "assertive" person won't think twice about stiffing you if they decide at any point for any reason they don't want to pay. Asking for a $500 check upon arrival is perfectly reasonable.

Amen to that get a deposit on job, prepayment on anything ordered, and percentage payments as you go if there is apprehension.

Guy like this, I'd tell him $500 paid in advance non-refundable for an ESTIMATED load calculation. If you want to dangle some bait, tell him you'll deduct it from the final on-time payment on the service upgrade job if you wind up doing that for him.
I have taken estimate prices off a final bill and also percentage off (of inflated price) many times.

I used to do work with my BIL and while he got the leads I often priced up the jobs and when I took guff from him about high prices we always came out on top even if there was a missed final payment and the customer thought they got over.
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Old 05-27-2016, 05:31 PM   #23
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this is a large body shop I think a lot of the equipment is so obsolete then I'm going to try to tap off a 200 amp 3 phase circuit from one of those sub panel's to the right.
maybe install a private electric meter above the sub panel and then the owner can monitor the usage of that sub panel.

this isn't no $20,000 upgrade like the owner said bologna,to upgrade that Main Service.

anyways all ideas and comments on this job are more than welcome.
Thanks
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Old 05-27-2016, 05:42 PM   #24
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this is a large body shop I think a lot of the equipment is so obsolete then I'm going to try to tap off a 200 amp 3 phase circuit from one of those sub panel's to the right.
maybe install a private electric meter above the sub panel and then the owner can monitor the usage of that sub panel.

this isn't no $20,000 upgrade like the owner said bologna,to upgrade that Main Service.

anyways all ideas and comments on this job are more than welcome.
Thanks
Typically there are only two higher amp circuits in a body shop possibly three. The welder circuit is normally just single phase. The compressor is the only 3phase item and some larger shops may have two. Then some of the newer ones have electric heat for the spray room. The rest of the circuitry is normally just 20 amp outlets. I would love to see his $20k bid. The last place I did surprised me how many exhaust fans and all were just 120v.
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Old 05-27-2016, 05:42 PM   #25
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Old 05-27-2016, 06:52 PM   #26
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I have taken estimate prices off a final bill and also percentage off (of inflated price) many times.

I used to do work with my BIL and while he got the leads I often priced up the jobs and when I took guff from him about high prices we always came out on top even if there was a missed final payment and the customer thought they got over.
YES! exactly
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Old 05-27-2016, 06:55 PM   #27
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Most of the time if the new load is coming from the main service, we'll just call up the power company and ask them what the peak demand is, just to get a quick idea of what they're using.
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