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Old 07-08-2012, 12:27 AM   #1
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Default Band-aids or full out repairs?

Seems to me that not a whole lot of customers ever really want a problem with a big underlining issue fixed. Most likely, if you can repair something quick, fast, and on the cheap, youve won them over. Not that this would stop me from pointing out the real issue, but Im quicker to suggest the low cost solution with a short explaination on how this is only a temporary fix... but... - "I can have everything up and running in no time flat!"

Not that this is always the case, sometimes Im suprised when the "real fix" is what they want. But money is usually the deciding factor, and I'd rather make a little money and move on to the next job, than not make any money at all because the real fix is more than they are willing to pay. I dont see anything wrong with being proficient at quick-fixes, as long as it doesnt pose any danger to life, limb, or property and you add a disclaimer to your paperwork.

Im sure some here will disagree or question the cailaber of people that only want a fast, cheap, repair. What do you think? Better a little fast money - or - do it right or not at all?
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Old 07-08-2012, 12:32 AM   #2
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As long as it meets code I have no problem doing as little or as much as they are willing to pay for.
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Old 07-08-2012, 12:34 AM   #3
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As long as it meets code I have no problem doing as little or as much as they are willing to pay for.
That pretty much sums up how I do things. I've added circuits to old fuse panels because the customer had no very little money to spend. Some would use scare tactics to insist on replacing the panel, or not doing the job at all.
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Old 07-08-2012, 06:14 AM   #4
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i think we've all gone on those backstabbed receptacle calls where we'll fix the offending device, and advise a whole facility retermination

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Old 07-08-2012, 06:30 AM   #5
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I've gone on calls where people lost power and worried about paying.Did repairs and forgot to send them a bill,on purpose.
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Old 07-08-2012, 12:19 PM   #6
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It depends on the situation. One woman I know really does need an upgrade to her whole wiring (not my recommendation but that of several others including one whom I know has been an electrician longer than I've been alive) to be safe instead of just the fix she can afford.
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Old 07-08-2012, 12:30 PM   #7
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It depends on the situation. One woman I know really does need an upgrade to her whole wiring (not my recommendation but that of several others including one whom I know has been an electrician longer than I've been alive) to be safe instead of just the fix she can afford.
That's an advantage of a good flat rate system it allows the tech in the field to offer different cost options from basic code compliant traits to compete upgrade
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Old 07-08-2012, 12:30 PM   #8
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It depends on the situation. One woman I know really does need an upgrade to her whole wiring (not my recommendation but that of several others including one whom I know has been an electrician longer than I've been alive) to be safe instead of just the fix she can afford.
Although I would feel sorry for her. This is the classic example of a person that cannot afford home ownership. She should be renting. Not all people should own homes. What happens when the furnace goes out or any other major ticket item?
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Old 07-08-2012, 12:44 PM   #9
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Although I would feel sorry for her. This is the classic example of a person that cannot afford home ownership. She should be renting. Not all people should own homes. What happens when the furnace goes out or any other major ticket item?
Can you afford a complete home rewiring on a single-income teacher's salary while still buying groceries, paying utilities, and making sure your medical bills are being paid? I feel for her, and would be even willing to do the job (with some experienced help) for materials cost only, if not for still getting chemotherapy treatments (which has me in the hospital more often now then before due to doctor accelerating treatment schedule).

What about you, what happens when something major goes wrong at your place that can't be paid for out of at hand expenses? Just go get another loan or mortgage? I'm sorry, but not everything is so cut and dry and not everyone wants to keep owing other people money.
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Old 07-08-2012, 01:04 PM   #10
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Although I would feel sorry for her. This is the classic example of a person that cannot afford home ownership. She should be renting. Not all people should own homes. What happens when the furnace goes out or any other major ticket item?
WOW that is some strange thinking.
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Old 07-08-2012, 01:18 PM   #11
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If customer cannot afford a proposed comprehensive repair.
We will offer to split job up, and complete over time when feasible.
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Old 07-08-2012, 01:25 PM   #12
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I think what we need is for the government to demand that everyone purchase electrical insurance. You know, so people can actually afford to make the repairs and penalize the ones who don't pay. Good idea?
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Old 07-08-2012, 02:25 PM   #13
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I think what we need is for the government to demand that everyone purchase electrical insurance. You know, so people can actually afford to make the repairs and penalize the ones who don't pay. Good idea?
Sounds good! You can even have I.R.S. in force codes.
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Old 07-08-2012, 03:17 PM   #14
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We offer multiple options ranging from the very best most permanent solution down to the smallest quick fix bandaid solution. It is time consuming but 80% will choose an option in the middle (which is still more $$ than the bandaid) and 10% will surprise the bejezus out of you and go for the top $ permanent solution. Joe Crisaro at contracor selling.com teaches this method. He insists on presenting 6 choices but that is not always practical for us. Offering options was a game changer for us. The first time someone selected the $11,000 solution when the bandaid was <$1000 we became converts and our sales have increased consistently since then.

We have learned not to pre judge people. Often the ones you think can afford it most opt for the cheapest solution while the old lady on a fixed income may opt for the 1st or 2nd most expensive solution. It helps to also be willing to do the work in stages, take payments (on a credit card) or offer financing. We were very pleasantly surprised and it enforced our belief that there are many many customers who do not make decisions based on price alone.
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Old 07-08-2012, 04:34 PM   #15
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I think what we need is for the government to demand that everyone purchase electrical insurance. You know, so people can actually afford to make the repairs and penalize the ones who don't pay. Good idea?


I hope you are joking.
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Old 07-08-2012, 05:39 PM   #16
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I think what we need is for the government to demand that everyone purchase electrical insurance. You know, so people can actually afford to make the repairs and penalize the ones who don't pay. Good idea?
Obamalectric bill
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Old 07-08-2012, 05:55 PM   #17
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What do you guys do in a situation where everything is hacked together, Like open splices in walls and a total hackjob. Everything you touch is all hacked up. Do you just fix what you find, knowing that there are still open splices in all the other walls, or do you just turn down the whole job?
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Old 07-08-2012, 06:04 PM   #18
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What do you guys do in a situation where everything is hacked together, Like open splices in walls and a total hackjob. Everything you touch is all hacked up. Do you just fix what you find, knowing that there are still open splices in all the other walls, or do you just turn down the whole job?
DEPENDS GREATLY on what they want done. I try to make all my repairs to code, and as quick as possible. Some stuff is better left untouched, but if I think I can make a fast repair on something, I go for it.
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Old 07-08-2012, 07:26 PM   #19
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Options, options, options! Since I started giving multiple options on estimates, I have steadily won more profitable jobs.
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Old 07-08-2012, 09:50 PM   #20
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What do you guys do in a situation where everything is hacked together, Like open splices in walls and a total hackjob. Everything you touch is all hacked up. Do you just fix what you find, knowing that there are still open splices in all the other walls, or do you just turn down the whole job?
What I do really depends on what I see. If there are new cars in the driveway, ablebodied workers hanging out, beer/booze/drugs but no food for the kids etc. I price it like any other job.

If I see true need I try to help and put off the missionary trip..there's plenty of needy people around here.
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