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Old 05-05-2013, 10:04 PM   #21
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I have never had a plant manager tell me a teck connector is the wrong shade of white...
Yeah, but I am OK explaining those color options to him.
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Old 05-05-2013, 10:15 PM   #22
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resi is always a crap-shoot.....thats why it is so interesting....some people are so cool...free food and coffee...some are total dolts....plus your skill set is always challenged....you don't get near again the degree of hackery in comm/ind as you deal with in some homes....resi is the summit of hackery..period
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Old 05-05-2013, 10:15 PM   #23
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Yeah, but I am OK explaining those color options to him.
If he wants to pay me cost plus I'll give him a teck connector that smells like a flower
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Old 05-05-2013, 10:53 PM   #24
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Some of what I have seen out there and what I have seen in photos posted here would lead me to believe commercial is equally hack or a very close second.
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Old 05-05-2013, 11:06 PM   #25
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You have to have good people skills and patience. Not everyone has them. Especially some of the full blown morons here.
Don't include me in your group of friends!!!
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Old 05-05-2013, 11:12 PM   #26
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Old 05-05-2013, 11:14 PM   #27
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You have to have good people skills and patience. Not everyone has them. Especially some of the full blown morons here.
I'm a triple threat. People skills, patience, and full blown moron.
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Old 05-05-2013, 11:18 PM   #28
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Hold up, you're implying there are freaks out there who actually like going in attics and crawl spaces? Lol
That's what helpers and apprentices are for.
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Old 05-06-2013, 03:58 PM   #29
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I hate everybody and everything.
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Old 05-06-2013, 04:05 PM   #30
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I hate everybody and everything.




Maybe I missed the memo but industrial clients are far from a piece of cake to deal with. Most industral guys never get to experience this though, they run pipe and wire and bag on resi guys.
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Old 05-06-2013, 04:29 PM   #31
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Done resi, commercial and industrial. They all have good points and bad points.

Doing resi you get to meet lots of good folks and a few bad but, they're usually your boss for just a few hours and you can walk out at anytime, with little grief.

Try that at an industrial site. We had a deadline at one plant that stated we would be backcharged $1M/day that we went over. The project manager at another job refered to the workforce as "meat" in one meeting. Of course he was fired in a couple of days
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Old 05-06-2013, 09:29 PM   #32
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I hate to have to say this, but:


I think the reason some electricians have a hard time with resi is that they fit the construction worker stereotype: They have ****ty communication skills. These guys can build it and they can fix it, but they can't express it in language. That's fine for a lot of parts
of our trade, but not customer service.

There are people in this world who don't know what a circuit is, they don't know that there are wires in walls, they don't know what the buttons on a GFI are for. They don't give a ****. They pay you to know. I don't know how to make clothes. I could learn if I wanted to, but I don't. I don't care. I pay someone else to know.

A guy who has spent his entire life in the trades can find it almost impossible to communicate effectively with people who have no trade knowledge, because he can't even imagine their knowledge base enough to find common ground. Basically, he can only explain things to people who already know what he is talking about. That's useless when it comes to many HOs.
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Old 05-06-2013, 10:33 PM   #33
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That goes for service too.
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Old 05-06-2013, 11:01 PM   #34
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I don't mind residential work or most of the customers. Except the ones who stand and watch you work. All. Day. Long...

The ones that want to help and have me use their tools
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Old 05-07-2013, 05:57 PM   #35
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The ones that want to help and have me use their tools

Some HO's are better then the helpers I've had on some jobs
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Old 05-07-2013, 06:33 PM   #36
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Dude, I've done both.
The customer is a reflection of you.
You can be the stereotype that the Homeowner is expecting.
To a degree.
Have some manners, remember that you are usually in this guy's Home.
Have some respect.
Let the Homeowner have confidence in you and they won't nitpick everything.
Be conscious of what you are affecting.
The Homeowner usually likes that.
They know is costing a bundle, which makes them critical, Only because they are incapable of doing it them self.
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Old 05-07-2013, 08:13 PM   #37
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Actually some are good helpers and not the look over the shoulder type, but the dive right in and do what you ask type.
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Old 05-07-2013, 08:26 PM   #38
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Resi is where unions fear to tread


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Old 05-07-2013, 09:24 PM   #39
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In 30 plus of contracting I've done a little of everything in the trade. Been doing service only for the last 20. Was ripped of for 100's of thousands in commercial/ industrial. Last year on over 3500 service calls we failed to collect only $2300...!
That's the best reason I know to love Res Service!
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Old 05-08-2013, 09:48 AM   #40
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Quote:
Originally Posted by macmikeman View Post
Dr. Macmikeman says it is primary to study how to deal with customers. I prescribe watching the movie "Tin Men" about twenty times non stop until you have gotten the process down pat.......

I'm partial to this scene:
http://www.dailymotion.com/video/xkq...r-closers_news


Coffee is for closers....
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