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Old 03-29-2017, 12:18 PM   #81
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Regardless of knowledge base I've only come across a few customers that were anywhere near correct in their assumptions.

Those that had the best knowledge were not the ones you'd assume.
In trouble shooting I always listen to the customer (often an electrician) and take what they say with a skepticism and do my own investigation which sometimes pisses them off as they rant on about how they already checked that. And you'd be surprised how many times I find a problem where they looked.
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Old 03-29-2017, 02:43 PM   #82
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That computer hasn't worked since he installed Windows 95. He just wanted to blame you for it.
PC LOAD LETTER??? WTF DOES THAT MEAN!!??!!



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Old 03-29-2017, 02:46 PM   #83
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We perform power quality trouble shooting all the time, I'd bet better than 85% are hardware software issues.

And the fix they want (end user and EC that hired us)

More ground rods.
Harmonic filters.
IG's receptacle

And when we try to explain this will get them no where, we are ignored more times than not.
When I go on a rant at work, the guys try to spin me up further by inserting the words "dirty power" into the conversation...

a$$holes know me too well...
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Old 03-29-2017, 05:51 PM   #84
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In trouble shooting I always listen to the customer (often an electrician) and take what they say with a skepticism and do my own investigation which sometimes pisses them off as they rant on about how they already checked that. And you'd be surprised how many times I find a problem where they looked.
Not surprised at all.

I've done work in plenty of facilities with staff engineers that need to stick with calculators and let electricians do their jobs. Some of those guys have screwed up things badly before giving up and calling.
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