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Instead of making another thread, anyone on here using an answering service for after hours calls? How does that work?
We have had this discussion before, I personally do not like them , others have like them.

In 40 years of doing emergency service I have had mixed success using a call service for maybe 10 of those 30 years. I have had great success with call forwarding to my phone.
 

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We have an 800 number from ATT it forwards to our office number. Our answering service is MAPS they do a great job all calls are sent in a text to both my cell and to the tech. If the tech does not respond in 15 minutes another text gets sent. We have never missed a service call something I cant say about forwarding to my cell.
 

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We have an 800 number from ATT it forwards to our office number. Our answering service is MAPS they do a great job all calls are sent in a text to both my cell and to the tech. If the tech does not respond in 15 minutes another text gets sent. We have never missed a service call something I cant say about forwarding to my cell.
I don't do your EM Calls.:no:


MAPS is short for my company name.
 

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We have had this discussion before, I personally do not like them , others have like them.

In 40 years of doing emergency service I have had mixed success using a call service for maybe 10 of those 30 years. I have had great success with call forwarding to my phone.
Do you just forward the shop phone to your or an employees cell phone?

What do you use to do that?

Right now important, repeat commercial and industrial clients have someone in managements cellphone and that's where they call in the event of an emergency. Some of them still only have the office phone number. I'd hate for them to not be able to get a hold of us in an emergency.
 

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We have several 800#'s. We also use Ring Central as well as a company called Hosted Numbers. We have all kinds of numbers. I think around 30 at the moment.

We use different numbers for different forms of advertising. All of the vehicles have a specific 800#, as we cover a 150 mile area, with multiple area codes. Then for each location, we have multiple numbers for each form of advertising we run. That is what we use the Hosted Numbers for. We can easily track all the numbers to actually gauge how many calls we receive from a specific advertisement.
 

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Do you just forward the shop phone to your or an employees cell phone?

What do you use to do that?

.
We use to forward to a voice pager, now our phone systems takes a message and calls one of us. The old phone system called the selected phone 3 times, the new system we just installed only calls once. Still debating that issue.
 

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We have had a toll-free number since 1988. Back in those days, we paid $20 per month, plus $.20 per minute for the calls.

Now, the monthly fees are minimal (less than $2 for junk fees), and the usage is $.025 per minute, billable in tenths of a minute.

We used to have 3 different toll-free numbers, but disconnected all but one of them, since it was the only one advertised. The others were internal numbers, but with the popularity of cell phones and free long distance these days, a toll-free line is not worth what it used to be.

It may even be considered a stigma to some. :blink:
 
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