Hello. I had an electrician install an Aladdin 200 chandelier lift and my chandelier. After installation, the cable was not centered on the opening and this causes the tapered guide to not line up correctly. You can view a video of what happens at <http://www.youtube.com/watch?v=dmgBDb-Q2zk>.
The electrician claims that the installation is correct and the Aladdin lift was not built correctly. They say there is nothing they can do.
I asked Aladdin about this and their reply was "This problem can easily be corrected. The installer will need to use fender washers underneath the front or back legs of the unit to bring the cable into the center of the ceiling box. It is much more important that the cable pass through center of the box then be perfectly level in the attic."
My electrician replied "Won't that make the electric box offset ??"
I'm not sure what to do. Neither Aladdin or the electrician will claim responsibility. Plus, in addition to the electricians concern, this solution will mean the canopy cannot sit flush to the ceiling. How is this normally adjusted? Is Aladdin's reply valid or an attempt to avoid a warranty fix? Thank you for any advice you can give!
Here is your video.
looks like the electrician screwed this up and does not want to back up his work,get another electrician and back charge him.