Electrician Talk banner

Don't want bad reviews? Just put it into your contract!

1863 Views 17 Replies 16 Participants Last post by  Johnny LA
Woman gets $3,500 fine and bad credit score for writing negative review of business.

In 2009, Jen Palmer’s husband bought her some Christmas gifts from KlearGear.com. When the merchandise still hadn’t arrived a month later, PayPal closed the transaction and refunded her money.

Palmer tried to contact the company to inquire about the order, but couldn't get in touch with anyone. Frustrated, she wrote a critical review of the company on RipoffReport.com and moved on.

But as KUTV reports, KlearGear.com resurfaced three years later and has turned Palmer’s life upside down, slapping her with a $3,500 fine and reporting her to the nation’s three major credit agencies.

"This is fraud," Palmer told the station. "They're blackmailing us for telling the truth."

Here’s what happened. Tucked away in the agreement language almost no one ever reads, was a clause stating that anyone who buys something from the website agrees to never publicly criticize the website.

The exact language reads:

"In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees."


1 - 18 of 18 Posts

· Registered
5,968 Posts
If PayPal closed the account and refunded her money, she never purchased anything from them and is free to do what she pleases. If they try to use the purchase agreement fine print as evidence, it won't stand up because they never delivered the product and voided the agreement.
I agree. Furthermore they should seek tort and damages for the reports to the CRAs under the FDCPA and FCRA.

· Conservitum Americum
9,176 Posts
A fine from a private company? Pshaww!

I would own that company and the future earnings of all the owner's children!
1 - 18 of 18 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.