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Last month, we bought over $10K worth of stuff from `em for a couple of jobs.

One pallet of T5HO fixtures (36) arrived without pre-installed cords, even though we ordered and paid for them with cords. The other pallets were received as ordered.

Called them up, and they sent out a replacement pallet with correctly configured fixtures. About a week later, they sent a carrier to pick up the wrong ones.

I have bought lots of fixtures from them over the past several years.

If you end up with a bad fixture, or a year later it goes bad, they have always sent out replacement parts or entire fixtures immediately, and at no charge.

I am happy with their level of customer service.
 

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The Luma lamps are junk. Don't buy them. The exit signs are made of cheap, brittle plastic that breaks when you breathe on it. The small outdoor floods are low quality. I have bought stuff from them over the years but the price savings aren't worth it for low quality products.
 
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