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Discussion Starter #1 (Edited)
Most of you know we have been selling Kohler generators for several years. About 6 months ago we had to make a business decision to stop selling Kohlers. Last thing I want is a customer complaining they paid for a back up power generator that never seems to work after paying us thousands of dollars to install and maintain one for then. I monitor about 30 we have installed with oncue remote monitoring. With the air cooled models I have a 25% success ratio due to repeated shutdowns from software issues. Eventually they release another update which fixes one problem but creates another. I started pushing and selling Onan about 6 months ago. I have 5 installed and a 100% success rate. New models just came out. After selling and fixing Kohlers for 3 years it sad to say they are nothing but a higher price generac or in other words junk. If you only install them you have no idea how bad it is. From shutdowns to hunting and surging issues. I'll not sell another Kohler but I am going to continue to maintain the 30 I have out there. I'll keep everyone up to date with how they compare to the Onan's and Gillette's we install. Very disappointed in Kohler and their product. I'm thinking they should stick to making toilets.
 

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interesting. I think maybe they goofed when they got into the go-kart models. I've only installed a few in the 150 to 250 range (3phase), and they are champs. Did you ever install generacs ? If so, how would you compare them to the onans ?
 

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Discussion Starter #5 (Edited)
captkirk said:
What do you need to do to become a dealer with them
See the local distributor. Same with Onan. Truthfully I won't sell another Kohler. You have to provide 24 hour service which we do anyway but I'm tired of dealing with upset customers calling late at night with a generator that shutdown and left them without power.
 

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Discussion Starter #6
wildleg said:
interesting. I think maybe they goofed when they got into the go-kart models. I've only installed a few in the 150 to 250 range (3phase), and they are champs. Did you ever install generacs ? If so, how would you compare them to the onans ?
Yep generac builds good diesel unit. My opinion on any model generac makes other than then their industrial units is they are junk. It's just the air cooled with Kohler at least. But junk is junk. Onan's have preformed flawless so far.
 

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Can't Remember
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The one Onan liquid cooled I have out there has done well. No experience with the air cooled units. Being on the service end of the Generacs, I see the problem children. I don't think for the money, they are really that bad.
 

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Bababoee
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Just had a meeting with Onan today in Newark... thanks for the heads up... although I cant say ive had any problems with Kohler yet.. Had two customers on their kohlers for about 9 days straight so ..... we shall see....We had a meeting in Monroe a few months ago about some common issues and many of the problems start with installation errors.. Improper gas size, too small a gas meter, poorly terminated low voltage.... I haven't lost complete faith and from what Ive read about generac.... its still no comparison..
maybe there is some issues with the software but the mechanics are still leauges ahead of generac.
The way I look at it ... if your going to offer a product to your customers and stand behind it, its got to be top notch....
 

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Did my first liquid cooled service call a couple of weeks back and will probably bring in the parts kit for that before I bring on another line. I have three briggs that I service now too, so I may yet look into the service deal with them too.
 

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Bababoee
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We have a big storm coming our way next week so it will be interesting to see how it all goes...I will let all you fellas know.... About a month ago I did a courtesy visit for many of my contracts and so far they all checked out..
I had one firmware issue with one 14 RESL but all the others were good..

Maybe your just being hard on them ....?
 

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I've never dealt with the small stuff with the software but it doen't supprise me that it's glitchy. It's just some half ass software they tossed together to make a cool sounding feature. Very little or no testing before release.
 

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Power grid test in November. Don't forget.........:thumbsup:
 

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Discussion Starter #15
captkirk said:
Just had a meeting with Onan today in Newark... thanks for the heads up... although I cant say ive had any problems with Kohler yet.. Had two customers on their kohlers for about 9 days straight so ..... we shall see....We had a meeting in Monroe a few months ago about some common issues and many of the problems start with installation errors.. Improper gas size, too small a gas meter, poorly terminated low voltage.... I haven't lost complete faith and from what Ive read about generac.... its still no comparison.. maybe there is some issues with the software but the mechanics are still leauges ahead of generac. The way I look at it ... if your going to offer a product to your customers and stand behind it, its got to be top notch....

I've got 6 with hunting issues. Huge service procedure you have to go thru if updating software doesn't work. Now they have released a more onsite adjustable system. Try explaining to a customer why after they paid 15 grand for a generator it's left them in the dark two times.
 

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Discussion Starter #16 (Edited)
I've sold and repaired alll the major brands. Onan, Kohker, Generac. I can honestly say Onan is a superior product in every way.
 

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Bababoee
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I know some resl had some old firmware..did you upgrade all your gas meters...? And sometimes adjusting the rpm can help with hunting.
 

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Bababoee
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I've sold and repaired alll the major brands. Onan, Kohker, Geberac. I can honestly say Onan is a superior product in every way.
As soon as I read your post I went down to a local distributor to sign up... I want to give my customers a rock solid product...ill still sell kohler but im gonna push Cummins like hell..
 

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Discussion Starter #20 (Edited)
captkirk said:
I know some resl had some old firmware..did you upgrade all your gas meters...? And sometimes adjusting the rpm can help with hunting.
. We use 2 psi system. Half pound regulator with pressure set at 10 inch water column. Generators run best at that setting. I'm factory certified up to 125KW
 
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