National Grid can keep the lights on and aren't to bad. They serve upstate new York, Mass and Rhode Island well. Not like a municipal but I can think of worse.Probably the single worst power company ever. Anyone have any NG horror stories to tell?
Besides their complete lack of customer service, we're also paying 20 cents a Kw/hr now too.
Compared to CL&P I think NG did a good job. Yahhh, not perfect, but trust me when I say some have it worse. Those with municipals however are the luckiest bar none. I envy them.I work for them and feel your pain. You should see them try to organize a storm restoration effort
And by the way, this was on a FridayAuselect said:I only have 1 bad story with NG. Customer lost a neutral on a ug service, by the time they called me NG had run temp service. I booked in for disco/reco. So day of I am waiting for the crew to remove their temp, 9:00 comes and goes, I call, yes I am booked for today, 11:00 comes and goes, I'm running out of work so I call them again, "I'm sorry I don't know what's going on, let me call you back", they never call me back Inspection is due around 12 so I say f this and disco myself and left it as safe as I could on the ground. Inspection passes around 1, start back filling, still no call from NG. I call again around 3:30, they still have no idea where the crew is. I know the call center leaves at 4:00 so if I don't have an answer now, my customer could be screwed. After talking to a supervisor he promises me that someone will be by to reconnect - I don't believe him. So I take my time and finish around 4:30-5:00, told the customer what is going on, told him about the live wires on the ground and placed cones around it and that I've done everything I can do, call me if they do or don't turn up and we'll work something else out. I get a text 7:00, NG has finally connected his service..... All this and on the day of the open neutral the customers 4yo son was bitten in the face by the neighbors dog. I did everything I could do and they screwed me big time, but that's the only time, usually they are fine