Sales Techniques
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A good start
http://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034
And
Remember, people do not care about you or you family, they care about themselves and their family. If you discuss personal stuff ask about their life and keep your life chatter to a minimum.
People prefer a friendly OK electrician to the most knowledgable A-hole.
http://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034
And
Remember, people do not care about you or you family, they care about themselves and their family. If you discuss personal stuff ask about their life and keep your life chatter to a minimum.
People prefer a friendly OK electrician to the most knowledgable A-hole.
I have lots of tips but here are a few:
Don't say, "To be honest...". That just tells the customer that the rest of the time you're talking you're being dishonest.
Ask questions. We are in the business of satisfying needs and wants. You can't satisfy those needs and wants if you don't know what they are.
Project your voice but don't yell. Look your customer in the eye frequently. This indicates confidence. Don't consistently be talking to the floor, wall or ceiling.
If you're talking to a husband and wife, converse with both of them.
If you run into a disagreement, blame it on a third party. I like to use inspectors sometimes, saying, "The inspector won't let me do that" or "This is what the code book says".
Don't say, "To be honest...". That just tells the customer that the rest of the time you're talking you're being dishonest.
Ask questions. We are in the business of satisfying needs and wants. You can't satisfy those needs and wants if you don't know what they are.
Project your voice but don't yell. Look your customer in the eye frequently. This indicates confidence. Don't consistently be talking to the floor, wall or ceiling.
If you're talking to a husband and wife, converse with both of them.
If you run into a disagreement, blame it on a third party. I like to use inspectors sometimes, saying, "The inspector won't let me do that" or "This is what the code book says".
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1,120 Posts
Act like you're trimming the panel on the initial install. Re-torque, re-tag, split double taps, trim excess wire, check lock nuts, legibly rewrite schedule (re-tracing extra), vacuum, etc.
Add-ons:
Check for adequate grounding
Re-trace schedule
Surge suppression device(s)
A Panel Restoration is a great money maker, it generally doesn't take any new material, so you're selling your labor. You really shouldn't have much trouble.
Edit: anytime you "need" to open a panel you should be selling this to your customers. Walk him/her down and show them exactly what you're going to do. "ALWAYS BE CLOSING" ~Glengarry Glen Ross
Anybody can sell a receptacle or light fixture. Where you'll make money and build your reputation is on the services you can provide. You're better than the next guy because of your expertise, scheduling flexibility, services provided, warranties, and your professionalism.
Don't let anybody tell you differently.
Add-ons:
Check for adequate grounding
Re-trace schedule
Surge suppression device(s)
A Panel Restoration is a great money maker, it generally doesn't take any new material, so you're selling your labor. You really shouldn't have much trouble.
Edit: anytime you "need" to open a panel you should be selling this to your customers. Walk him/her down and show them exactly what you're going to do. "ALWAYS BE CLOSING" ~Glengarry Glen Ross
Anybody can sell a receptacle or light fixture. Where you'll make money and build your reputation is on the services you can provide. You're better than the next guy because of your expertise, scheduling flexibility, services provided, warranties, and your professionalism.
Don't let anybody tell you differently.
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:thumbup::laughing:
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Okay, sounds good. Now how do you flat rate it? 2.5 labor hours?
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30-40 space: first panel at 2.0 any additional at 1.5
6-30 space: first panel at 1.5 any additional 1.0
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:laughing: :laughing: :laughing:
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Win the OP's confidence. If you spot problems, bring it to their attention.
Point out code violations in the methods used. If the previous crew did it wrong on the first five looks..they probably did it wrong everywhere.
Ask if they want them corrected as you find problems..get authorization in writing for T & M. Take pictures and save failed components.
Point out code violations in the methods used. If the previous crew did it wrong on the first five looks..they probably did it wrong everywhere.
Ask if they want them corrected as you find problems..get authorization in writing for T & M. Take pictures and save failed components.
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3,416 Posts
panel inspection tune up:
inspect buss
check breakers
reconnect, re torque wires
dress aluminum wires
id circuits on list of door
inspection of panel components
code violations
take before and after pictures
Etc., we charge 175 per.
if you think its BS don't bother, you're the one asking for sales techniques.
inspect buss
check breakers
reconnect, re torque wires
dress aluminum wires
id circuits on list of door
inspection of panel components
code violations
take before and after pictures
Etc., we charge 175 per.
if you think its BS don't bother, you're the one asking for sales techniques.
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3,416 Posts
there corrected it for you:laughing:
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14,387 Posts
Be a good listener. Show up on time. Get them saying yes immediately. Look presentable. Be honest. Do what you say you're going to do. Be transparent.
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I'd say electrician is almost compelled to look in those panels, are you going to know what condition panel is in without at least take a look.
but some guys like to change a light bulb and then run out front door call it good
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6,204 Posts
If they won't pay for a full change, does it even need to be changed? If it needs to be changed, change it. If it doesn't, and the panel is just messy, then why? If it ain't broke, then why fix it?
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