Name of Product: Southwire Auto-Ranging Multimeter Models 11060S and 12070T.
Number of Units: Through June 25, 2014, approximately 5,300 units of the 11060S meter and approximately 1,900 units of the 12070T meter have been sold in the United States.
Manufacturer: The meters are manufactured for Southwire by a third party supplier. The products are “Southwire”-branded and are distributed by Southwire Company, LLC, One Southwire Drive, Carrollton, GA 30119.
Corrective Actions: To date, Southwire has not received any returns of meters as a result of the above-described waterproofing issue. Further, Southwire has received no reports of user injury resulting from this issue. Southwire and an independent third-party testing firm conducted extensive testing and attempted without success to create conditions in which a noncompliant meter exposed to water created a shock risk to the meter’s user.
To address this issue, Southwire and its meter supplier have conducted an extensive review of the IP67-rated meters, and Southwire’s supplier has enhanced the meter production process, updated the meter housing design, and improved quality control procedures relating to the meters. In addition, Southwire has required its meter supplier to rework existing meter inventory and bring the inventory into compliance with the UL IP67 waterproof rating. As a result, Southwire has retained its UL IP67 waterproof rating for the 11060S and 12070T models.
Customer satisfaction and product quality are very important to Southwire. If you are concerned that your 11060S or 12070T model meter is not waterproof, please contact Southwire at 855-SWTOOLS (855-798-6657) for replacement or refund.