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I have a customer who is complaining about having to set clocks several times a year, about 5 to 6. The clocks on the appliances reset to 12:00 without a long power outage. The outages are barely noticable, she claims. This all started with her lawn sprinkler system, which lost time and thus activated at the wrong time of day. The sprinkler tech is called out every time the system is reset and she says it is getting expensive.
I have an appointment for service at her place on Friday. Barring a loose connection at the panel(s) or at the service drop, are there any other things I should check for? If it is the poco's issue, how do I prove it when it is an intermittent problem?
Also, she has a Kohler whole-house generator backup system. This system exercises itself on a preset schedule. When the power goes out, I assume it switches on after a 10-30 second delay. Could the exercising be causing the problem? Could the transfer switch be opening and closing when this occurs? Ideas?
I have an appointment for service at her place on Friday. Barring a loose connection at the panel(s) or at the service drop, are there any other things I should check for? If it is the poco's issue, how do I prove it when it is an intermittent problem?
Also, she has a Kohler whole-house generator backup system. This system exercises itself on a preset schedule. When the power goes out, I assume it switches on after a 10-30 second delay. Could the exercising be causing the problem? Could the transfer switch be opening and closing when this occurs? Ideas?